Support

Common questions

I forgot my password.

On the sign-in screen, tap "Forgot password". We send a link to your e-mail; it works for 60 minutes. Changing the password signs you out of every device.

I changed phones. Where is my data?

Sign in on the new iPhone: your clients, schedule, trips and finances come from the server. Client photos and report photos come back from your own iCloud, if iCloud is on for MOVA.

I did not receive the confirmation e-mail.

Check the spam folder and that the address in your profile is right. You can ask for a new e-mail from More → Settings.

My assistant cannot see an appointment.

Appointments you book yourself appear to the assistant only as "Busy". They see details only of the ones they booked, and only within the period you allowed.

A report about my number is wrong.

Write to the privacy e-mail below with the number. We confirm the number is yours, review within 15 days and remove anything false, offensive, illegal or that identifies someone beyond the number.

How to delete your account and data

1. Open MOVA and go to More → Settings.
2. Tap "Delete account" and confirm.
3. Your clients, schedule, trips, hotels, finances, profile photo and sessions are erased from the server immediately. Client photos are removed from your iPhone; report photos are removed from your iPhone and your iCloud.
4. What stays: community reports (already anonymous), the action log without content, and the access records (IP address and time of sign-up, sign-in, password change and report submission), which the law requires us to keep for 6 months.

Deletion is immediate and cannot be undone. If you cannot open the app, write to support from your account's e-mail and we will delete it for you.

Privacy requests

To access, correct or delete your data, to withdraw consent or to object to a use, write to the privacy e-mail. We answer within 15 days. Full details are in the Privacy Policy.